Service Desk Analyst (Dutch)

City: London, Greater London, UnitedKingdom
Title: Service Desk Analyst (Dutch)
Category: IT
EmploymentType: Permanent
Description:

A brilliant opportunity has arisen for a Service Desk Analyst that is looking to join an amazing software company that work with global companies around the world. Fluency in Dutch and English is essential.

 

 

 

As a Service Desk Analyst you will provide first level support through taking calls and responding to emails (in both Dutch and English language).

 

 

 

In return for your hard work, you will be rewarded with a fantastic benefits package! You will receive 25 days holiday (plus 3 days off over Christmas), health insurance, a brilliant tech and cycle scheme is available, statutory pension, the company offer well-being days out and many more!

 

 

 

As a Service Desk Analyst you will need to:

 

  • Handle Incidents via the Incident Management Process.

  • Handle Requests via the Request fulfilment process.

  • Perform specified Administration tasks for Hosted customers.

  • Diagnose and resolve software, hardware, network and server issues with the BigHand software range.

  • Ensure own cases are handled and clients updated according to established OLAs and thresholds.
Company:
Staffmax Staffing & Recruiting