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JOB TITLE: Implementation Analyst
REPORTING TO: Client Delivery Team Manager
LOCATION: London, Pimlico
SALARY: 26K + Bonus
SCOPE OF THE ROLE:
Work as part of the Client Delivery team on implementations or renewal projects for all of our clients' products and solutions - Employee Benefits (including Flexible Benefits and Total Reward Statements). Responsible for the system(s) configuration, initial data load, testing and resolution of any identified issues. Also responsible for creation and maintenance of data transformation and analysis tools used to support the BAU cycles, and provision of Management Information reporting to internal and external clients.
MAIN DUTIES:
- Working with the Consultant and Project Management team to support Client Implementations, in identifying the optimal solution to client requirements across all our clients products and solutions (create and customise new sites, SSO, integrate with client's platform).
- Support Key Account and Project Managers in implementing of new clients. Project manage the scheme implementation
- To work with other areas of the company, including the Marketing department to enhance and promote all our products and solutions.
- Loading and configuring flex, total reward statements and employee savings sites for clients using in-house and / or external system for an implementation project for a new sale or an annual renewal project for an existing client
- Creation and maintenance of process and data templates to manipulate incoming employee data files to identify where employees are joiners, leavers or have data changes which trigger processing within the back office system
- Creation of data transformation packages to create uploads data-sets, reports, data files and Management Information.
- Loading initial data for clients using the back office system
- System testing and support for the client user acceptance testing for implementation and renewal projects
- System documentation of the scheme to a level that allows others to support the client or handle a subsequent project for this client.
- Support to the client servicing team in the processing of employee data, loading of the data, processing elections and the production of payroll and provider reports for flexible benefits clients.
- Day-to-day support for team leader/manager in management of clients', including resolving queries to Service Level, making changes and ad-hoc processing and ensuring teams schedules and deadlines are met
- Work to project schedules and deadlines as agreed with line manager
KNOWLEDGE & SKILLS:
- Good knowledge of Microsoft Office products, especially Excel
- Confidence in working with and understanding data
- Ability to collect and manipulate data to ensure the accurate creation, launching and on-going maintenance and updates of clients schemes
- Ability to work accurately, consistently and in a timely manner with data
- Work within a team to manage multiple clients
- Ability to work under pressure and as part of a team
- Commitment to quality and customer service
- Experience and knowledge of the benefits market preferred
INFORMATION SECURITY & STANDARDS:
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- Have a responsibility to adhere to all policies and procedures of the organisation
- To complete all training and awareness sessions and to complete any related questionnaires
- To report any information security events and/or business non-conformances to management using the incident management procedure
- To comply with businesses legal, regulatory and contractual frameworks including the Data Protection Act
- To ensure that all records are retained in line with the companies data retention policy
- To ensure that passwords are never shared and systems are never accessed with another users credentials
- To use appropriate information classification for all documents in-line with the Classification guidelines
- To provide to management any information which may be relevant to the sustained operations and security of the business
- Are required to sign user agreements for the use of information assets & systems
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