IT Support Analyst

The Role

• Resolving support calls and emails in a professional manner in line with service level agreements


• Field support - full UK driving licence is essential


• Updating support and documentation systems with ticket details


• Performing remote maintenance and keeping logs updated


• Setting up new devices and systems


• Based at our office in Ayr though some home working may be required


• Staggered 8-hour shifts between 8am to 6pm Monday to Friday


• Participate in on call and out of hours rota


 

The person

• You will be educated to at least HND or equivalent in a computing subject.


• Knowledge of Windows Server and Desktops; Microsoft 365 products; VoIP; Networking, VPN and Remote Access systems; Centrally Managed Security Software


• Experience of IT support in a multi-customer environment


• Ability to demonstrate your passion and enthusiasm for Technical support.


• Able to work under pressure and be able to use your initiative as well as working collaboratively as part of a team.


• Ability to confidently talk customers through issues on the phone


• Ability to multitask and prioritise multiple support cases


• Confident to work alone at a customer site


• UK driving license